Randomly shutting off?

yeah, it happens for me it's when i am web browsing usually.

-ro

I had this happen while sending/receiving texts and web browsing.  I also had two phones completely die and had to be replaced.  First the phone started shutting down as you described, then soon after that I got a white screen (I now call it the white screen of death).  I call it the white screen of death because once this happened the phone shutdown and never start again (completely dead).  Verizon replaced both without any problems.  My only concern is after the 1 year warranty what happens.

Note:  I'm connected about all day, and the phone gets really hot at times.  I'm sure the heat is the root cause of the problem, but I'm not sure what Verizon or Samsung is doing about this.

thanks for the help I got a new one.
And I'm sorry "SimplySweetness" I'm new and had to get an answer pretty quick
I'm sorry I can't please everyone.
I'll try and be more considerate next time
-_____-

I am currently on my 4th Rogue.  No, not because I like it so much, but because the last 3 (and now this one) have had this exact problem.  My first one started shutting off about 3 months after I purchased it, and deteriorated to the point where I couldn't place calls, send or receive texts, or search my contacts without it shutting down.

Insurance replaced it for a fee of $90.

My second phone would shut down every time I opened the keypad, and it also developed the annoying habit of doing a weird split screen, where there was a line down the middle and each side was the opposite of what it was supposed to be. I lost it in a cab and threw down another $90 to insurance, this time begging they replace with another phone.  No luck.

The third one had the same problem as the first, but also would shut off every time I put it in a pocket or a bag.  By the time Verizon replaced it (for free this time), you could barely touch it without it shutting off.

My fourth is now on the usual path of deterioration.  It is doing the split-screen thing regularly (which renders it useless until I restart it), and shutting off with no provocation. I begged Verizon to give me a different phone (even a more basic, cheaper phone), but because of their dumb policies, no dice.

Verizon also mentioned to me that this is one of their most complained-about phones.  Not only for this reason, but as all of you probably can attest - the phone is not very user-friendly, the apps (if you can call them that) on the home screen constantly move around, obscuring the clock, etc, there are WAY too many routes to access each feature, and it's just not a great phone.

Sorry Samsung, I usually like your products, but you failed at this one!!!!

Hmm... not quite sure if you're doubting the truth in my post or what... but let me address this.

Assurion used to be $50, then went up to $75, then increased in the past year to $90.  If you have some other information about this, I'd love to hear it! $90 is ridiculous in my opinion, especially since you have to pay the insurance fee each month. 

The first time I got my replacement, I was told by my Verizon store (which, as it turns out, was one of those off-shooty private stores that was ill-informed).  They told me I could only replace the phone through insurance, even though it was clearly malfunctioning.  I'll write that one off to stupidity - shouldn't have gone through them.

The second phone was lost - clearly a case of insurance coverage since it was my fault.

Ha - I don't quite know why the girl at Verizon admitted that the Rogue was highly-complained about, but she sure did.  She said the problem I was having was a big one, and that people didn't like the interface.  Is this phone really one of the highest rated?  I only see a high rating on sites that are Verizon- and Samsung-sponsored. 

I have never in my 12 years of service with Verizon had an experience like you speak of (replace it to keep a valued customer)- I've ALWAYS had to beg and battle for a replacement with past malfunctioning phones, often running into the old "that's our policy!" line, no matter how friendly the customer service person.  They are a business.  If they replaced every customer's phone immediately, they would lose a lot of money (think of how many people drop and misuse their phones!)

I did indeed demand the newer phone after the third malfunctioning Rogue, and was met with the old "we only replace with the same phone" line.  This was about 3.5 WEEKS ago, so I'm not sure about this "discontinued" line that Assurion gave you.  Sounds like we are getting totally different statements from a similar company... Where do you live?  Maybe because I'm in NYC they are especially hard-line about this kind of thing??

It's possible I just had bad luck.  Maybe this is a case of major stochasticity.  But I can't imagine that I'm completely bananas in thinking there is a pretty big flaw in this phone, and that Verizon has been very unhelpful in fixing it.

Do you work for Verizon/Samsung or something?  Why the backlash and questioning? 

Shrp: I heard it was the lithium battery, as they were prone to exploding if crushed (say under your car seat), lol. Though the Reality does have a different screen, it could be another reason. lol.

Kermit: Asurion is still $50 for basic phones, and with older phones it is $35. Smartphones are the only phones they charge $89 for and the Rogue isn't even close. But you also pay more per month for the smartphone. I got my Rogue replacement (the Reality) for $50 a few months ago. My mother just got her insurance replacement on an LG enV Touch (which is the phone they tried to give me to replace the Rogue) for the same price of $50 last week and we got our enV 2 for $35. I have had Verizon for about the same amount of time you have and they have always helped me when I had a problem. If it is a problem with the phone and it is under manufacture warranty (which the Rogue should have been up until September), Verizon does anything they can to help. I am sure you know that, though - having them for so long. And, the insurance covers the rest - which Verizon has no say in.

Also, if you "Google" the Samsung Rogue, it had been discontinued... for a while now. Assurion wasn't the one to inform me of that. I found that out by checking my email and seeing posts on forums about it.

It's not backlash or questioning, it just makes absolutely no sense to me how you could go that long, especially being a customer for 12 years, and them not helping you to replace the phone and giving you lines of BS about it. Many of these phone forums have people who have had issues with whatever phone for a certain amount of time and get it replaced a few times, and they eventually replace it with something else... especially when the phone has been discontinued for SO long and they no longer have them in stock.